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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mikel Burroughs

August 26, 2026

5  out of  5
rating by Mikel Burroughs
"Thersa is awesome. She brought me over to State Farm, got better coverage, and a lower price on Auto and Home! Ask for Thersa and get insursnce done right for your home and auto!. Thank you Thersa!"
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Tracy Gallagher

August 25, 2026

5  out of  5
rating by Tracy Gallagher
"After noticing a huge spike in my auto insurance with a different company, I reached out to Kyle Sherburne's State Farm office to get a quote. My initial phone call with Thersa was incredibly informative. She was very thorough, covering each line item on my quote to ensure that I understood what I was purchasing. After working through the auto quote, she reviewed home and jewelry quotes, as well. Thersa's level of detail is unmatched, and she is helping me save hundreds of dollars on auto insurance!"
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Paul Penrice

August 20, 2026

5  out of  5
rating by Paul Penrice
"I had a very pleasant experience with State Farm run by the agent Kyle Sherburne and his associate agent Theresa Couch. Who was very courteous and professional in giving me a good rate on both home and auto. Out of the two home and auto insurance during my 23 years insuranced. I never had a representative of the insurance calling me to give me a 20 minute briefing and details on the policy that I enrolled in. Other words it show me I was more than just another policy quota that had to be met for the year. That they appreciated my business."
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Tom Derrick

July 21, 2026

5  out of  5
rating by Tom Derrick
"Agent was professional, knowledgeable and easy to work with. They listened and provided coverage that meets our lifestyle and needs."
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David Oeswein

July 17, 2026

5  out of  5
rating by David Oeswein
"Very easy process - thanks"
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Maxi Buttigliero

July 13, 2026

5  out of  5
rating by Maxi Buttigliero
"I have a great experience with this office, especially with the support from Thersa Couch. Hapy to be part now of the State farm family."
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Jordan Gonzales

June 22, 2026

5  out of  5
rating by Jordan Gonzales
"Theresa helped us make the decision to switch our auto and home insurance to State Farm. She is professional, knowledgeable, and patient. She made the process smooth and we appreciate her customer service."
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Geeta Amador

June 11, 2026

5  out of  5
rating by Geeta Amador
"Thersa our insurance agent was absolutely wonderful to work with. She is very knowledgeable, professional, and extremely quick with processing paperwork, and handling every detail efficiently. She was always responsive, patient and took the time to explain everything clearly, making the entire process smooth and stress-free. We truly appreciate her excellent customer service and dedication. Highly recommend!!!"
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Isuru Aponsu

April 28, 2026

5  out of  5
rating by Isuru Aponsu
"Theresa Couch at the Kyle Sherburne State Farm office provided an excellent experience while setting up my home and auto insurance bundle. She took the time to clearly explain all coverage options and made sure I understood what I was getting, without any pressure.

She was very responsive, patient, and detail-oriented throughout the process, ensuring everything was handled accurately and efficiently. I especially appreciated her effort in finding the right balance between coverage and cost, which gave me confidence that I’m well protected.

Overall, Theresa made the entire process smooth and stress-free. I would highly recommend her and the Kyle Sherburne team to anyone looking for reliable and knowledgeable insurance support."
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Amber McNair

April 8, 2026

5  out of  5
rating by Amber McNair
"When it was time to shop around for home insurance we tried several different places. Thersa was not only able to get us a better price for our home insurance but she was also able to get us a better price on our other policies as well. I really appreciated her personal approach and how she took the time to actually explain each part of the coverage and advised us on what was needed and what we could do without. An additional bonus is that they support our local elementary school. It is nice to have a community agent."
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Margaret Buhrer

April 2, 2026

5  out of  5
rating by Margaret Buhrer
"Thersa took her time to evaluate my coverage needs and provided me with a competitive quote for both home and auto insurance. She made switching to State Farm easy, answered all my questions, and also provided a follow up appointment to ensure understanding of processes and services. I am thankful for how thorough and knowledgeable she is and am incredibly happy with the services provided. I will definitely be referring friends and family to this provider."
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Domo OFWGKTA

April 2, 2026

5  out of  5
rating by Domo OFWGKTA
"Thersa C. helped set me up with auto and life insurance. I called looking for a quote on auto and was referred to this State Farm agency by Ford after buying a new vehicle. She walked me through everything with both a professional and personal touch, found me every discount I needed and got me the best auto price on the market and during our conversation she offered life insurance due to my personal needs. I wasn’t even calling for it but she picked up that I needed it based on our conversation. So grateful to her that she looks out for me and my family. She continues to provide excellent service and set up every resource I could need. She was incredibly knowledgeable and explained everything to me leaving no room for any doubt or confusion about my policies and services. I’d recommend to anybody looking for insurance. 10000000000/10 ✨ - satisfied customer Domonique"
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Troy Hampe

March 27, 2026

5  out of  5
rating by Troy Hampe
"Been very pleased with Thursa Couch helping on saving her clients $$$!!! She is involved with her clients & that’s rare in this day & age."
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Laura Lafont

March 26, 2026

5  out of  5
rating by Laura Lafont
"We shopped around after ignoring our homeowner's insurance increasing year after year. Theresa is very professional and helpful. Made the transition doable and saved us a lot of money. Thank you!"
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Ian Holland

March 26, 2026

5  out of  5
rating by Ian Holland
"Grace helped me with all my insurance needs!
10/10 service"
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Zacharie Ott

March 26, 2026

5  out of  5
rating by Zacharie Ott
"I had a great experience! Everyone there is friendly, knowledgeable, and always quick to help with any questions. They made the whole process easy and stress‑free. Highly recommend them for anyone looking for reliable insurance support."
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idk idk

March 26, 2026

5  out of  5
rating by idk idk
"Had an Amazing experience with Grace!"
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Carol Allgaier

February 10, 2026

5  out of  5
rating by Carol Allgaier
"My husband and I spoke with Theresa.
She went above and beyond to explain the coverage on our house and truck so we could understand our policy.
We were looking to move our business to another company. We are so glad to have had the opportunity to visit with her.
State Farm was able to beat my other insurance quotes. Getting a better quote was great, but the time she took to makes sure we understood our policy and were covered adequately sold me on going with agency. Thank you Theresa for all of your help."
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Sara H

January 23, 2026

5  out of  5
rating by Sara H
"I really enjoyed working with Thersa. She is hardworking, patient, and genuinely cares about helping her clients. She took the time to explain the insurance details clearly and made the whole process much less stressful. It was obvious she put in real effort to make sure everything was right. I would definitely recommend her to anyone looking for insurance."
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Erik Vallejo

November 17, 2025

5  out of  5
rating by Erik Vallejo
"Theresa was super helpful and awesome with assisting me in finding the best policy that works for my wife and I that’s affordable. Super thorough in explaining all the details and making it extremely easy. Quick and responsive, helped with minor changes and answering any questions I had. Just an awesome experience! I’m glad to have signed up with StateFarm and look forward to working with the rest of the staff. Thank you Theresa!"
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Alice Barasi

October 30, 2025

5  out of  5
rating by Alice Barasi
"Thersa is knowledgeable and helpful"
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Christopher Tebbe

July 25, 2025

5  out of  5
rating by Christopher Tebbe
"Von took the time to explain the policy, explore options and help select the best option for me…Great Customer Service!"
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Howard Huang

May 21, 2025

5  out of  5
rating by Howard Huang
"Thersa was fantastic at explaining and going through everything. She helped us navigate our way through all of the options and choose what was right for us.

She was just a joy to work with throughout the whole process."
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Jimmy Magouirk

May 20, 2025

5  out of  5
rating by Jimmy Magouirk
"Just shopped bundled home/auto with Thersa Couch, Marketing Manager for Kyle Sherburne, Agent, and Ms. Couch was extremely helpful, professional and courteous to my wife and I. We recevied competetive rates and look forward to being back with State Farm after having been away for a number of years."
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Robert Ashley

May 13, 2025

5  out of  5
rating by Robert Ashley
"Thersa assisted me with cutting my auto and home insurance by a large amount. The comparison of plans was comprehensive and clearly explained making the decision to switch easy. Since switching Theresa has reached out to provide updates and options to continue cost cutting and getting the products that meet my needs. I look forward to continued excellent customer service."
We responded:
"Thank you, Bob, for your kind words. Always love chatting with you and helping you protect your family. ~ Thersa"